Operations
Operations and support
We run your platform with fixed response times, on-call outside your core hours and an engineer who knows your environment.
Operations that do not depend on one person
We take over patches, upgrades, monitoring and incident response for your platform. At night, on weekends and on public holidays a Braska engineer carries the pager on request. Everything runs in your repository, with your tools and by your escalation rules.
How an incident runs
- The alert reaches our engineer within 15 minutes.
- The engineer works through the runbook and stabilises the service.
- If the runbook is not enough, we escalate according to your plan.
- By 9 am you have a written summary with a timeline.
Who this is for
Companies without a platform team, and platform teams that want to work well rested. For sovereign cloud customers, cluster operations are included.
Let us talk about your infrastructure
One email is enough. We reply within one business day.